Thank you for choosing www.craftleafdecor.com. We hope every customer is satisfied with their purchase. If you are not satisfied with the product you received, you can apply for a return or refund according to the following policy.
- Return Period
You can contact us to apply for a return within 30 days of receiving the product.
Before applying for a return, please contact us via customer service email and provide the following information:
Order Number
Purchase Item Information
Reason for Return
Product Photos (if the product has a problem)
Returns without prior confirmation from us may not be processed normally.
- Return Conditions
To ensure a smooth return, returned items must meet the following conditions:
The item is in unused condition;
The product packaging and accessories are kept as intact as possible;
The item is not damaged by the customer;
Valid order information is provided.
If the returned item does not meet the return requirements, we may not be able to approve the refund request.
- Product Quality Issues
If you receive a product with the following issues:
Product damage; Product does not match order information; Problems caused during transportation;
Please contact us as soon as possible after receiving the product.
If the issue is confirmed to be a product quality problem, we will provide a solution based on the specific circumstances, including a refund, exchange, or other reasonable handling methods.
We will bear the return shipping costs incurred due to product quality issues.
- Returns for Non-Quality Issues
If you request a return for personal reasons, such as:
Dislike of the product; Purchase error; Size or style does not meet expectations;
Return shipping costs will be borne by the customer.
After the product is returned and inspected to confirm it meets the return conditions, we will process the refund.
- Refund Process
After receiving and inspecting the returned product, we will process your refund request.
The refund will be returned to your original payment method.
Typically:
Refund processing time: 3-5 business days after receiving and confirming the return; Actual arrival time may vary depending on the processing speed of the bank or payment institution. 6. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
If your order has not yet entered the processing or shipping stage, we will do our best to assist with cancellation.
Once the order has been shipped, it may not be possible to cancel it directly. You can apply for a return according to our return policy.